| 1. Are my details secure? |
Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from FashionClothez.com. We use the latest SSL encryption (128bit) technology to ensure all your details are kept secure. We do not sell, rent or otherwise pass on any of your details to other parties. Ever.
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| 2. Are your products new and original? |
We sell 100% original brands in new condition.
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| 3. How long will it take to get my order? |
Generally 3-6 work days after we receive your payment.
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| 4. How will i know when my order has been shipped? |
After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number.
Please add our e-mail order@fashionclothez.com to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received.
An e-mail will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are shipped within 24 hours after we received your payment.
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| 5. How can I track my order? |
You will receive an e-mail with the tracking number of your shipment . You can login to FashionClothez.com in your account service . On order history you can click the tracking number of your order and see the latest updates.
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| 6. What if my order hasn't arrived after 3-6 working days? |
Delivery times do vary and depend on the postal service to the destination. While there is some limited tracking available for registered airmail, the best option would be to check with your local post office as sometimes notice of attempted delivery may have been misplaced. Contact details of your local post office can be obtained through the website of your country's postal service. We may be able to trace your parcel if it isn't at your local post office, but please note that a full trace will take a minimum of 7 days due to postal requirements. We will send you an e-mail about the result.
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| 7. Do you ship to my country? |
We ship to all European Countries.
Germany, Belgium, Bulgaria, Denmark (except Faroe Islands and Greenland), Estonia, Finland (except Aland), France (except overseas areas and departements) , Greece, (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except non-European areas), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary islands, Ceuta + Melilla), Cezch Republic, Hungary, Cyprus(except northern part).
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| 8. Will there be any taxes/customs duties? |
No. There won't be any additional payments.
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| 9. Do you accept payment by Credit Card? |
We accept Visa and MasterCard.
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| 10. I don't have a credit card how else can I pay? |
Check/Money order and bank draft payment is available.
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| 11. What happens if I'm not happy with the product I receive? |
Any problems with items you receive must be reported to us within 14 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.
If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused.
If there is any defect in the product on receipt then it may be returned to us for a refund at that time.
Plaease contact our orders department at order@fashionclothez.com before returning anything so we can inform you where to send and how to arrange the refund.
Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the oder, or through store credit in special circumstances.
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| 12. What is the shipping cost? |
Germany: 8.90 EUR
Europe: 12.90 EUR
Free shipping for all orders over 200 EUR.
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